Privacy Policy

1. INTRODUCTION

This document sets out the privacy policy of Offshore Team Pty Ltd (ACN 660 067 372) (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).

2. TYPES OF PERSONAL INFORMATION WE COLLECT

• name;
• mailing or street address;
• email address;
• social media information;
• telephone number and other contact details;
• age;
• date of birth;
• credit card, bank account, or other payment information;
• information about your business, including tax file number, or personal circumstances;
• information in connection with client surveys, questionnaires and promotions;
• your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
• information about third parties; and
• any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information either directly from you, or from third parties, including where you:

• contact us through our website;
• receive goods or services from us;
• submit any of our online sign up forms;
• communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
• interact with our website, social applications, services, content and advertising; and
• invest in our business or enquire as to a potential purchase in our business.

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

We may use Google Analytics to collect and process data, including when you use third party websites or apps. To find out more see How Google uses data when you use our partners’ sites or apps.

4. USE OF YOUR PERSONAL INFORMATION

We collect and use personal information for the following purposes:

• to provide goods, services or information to you;
• for record keeping and administrative purposes;
• to provide information about you to our employees or other related parties for the purpose of providing goods or services to you;
• to improve and optimise our service offering and customer experience;
• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
• to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
• to consider an application of employment from you.

We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.

5. SECURITY

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

We will:

• establish, maintain, enforce and continuously improve safety and security procedures and safeguards against the unauthorised use, destruction, loss or alteration of your personal information; and
• not make any undocumented, unreported or authorised configuration changes to our systems or to the information security controls that secure your personal information, if those changes would materially decrease the protections afforded to your personal information.

6. STORAGE OF YOUR PERSONAL INFORMATION

All personal information we collect is stored on servers located in Australia and, for the most part, we do not disclose or transfer personal information overseas. However, the cloud service providers we engage to provide us Australian-based servers may operate overseas disaster recovery sites or have personnel overseas who may access the personal information we hold to assist us in managing our servers. We also may use Google Analytics to track web traffic information which is operated by Google which stores information across multiple countries. When you communicate with us through a social media service such as Facebook or Twitter, the social media provider and its partners may collect and hold your personal information overseas.

7. ACCESS CONTROL

• Access to your personal information stored in the cloud database will only be via the web and device based apps, which required the use of the specified password generated by the system for a users ID.
• Multi-factor authentication can be optionally implemented if required. When implemented all users are required to enter a security code to confirm identity when registration first occurs. This same process occurs when the device is changed.

8. PHYSICAL IT SECURITY MEASURES

• To enter our offices and fain access to any servers, mainframes or other network assets, the use of biometric scanners and access cards is mandatory.
• Our offices are under constant surveillance through security cameras.
• Our terminals and servers are equipped with firewalls, antivirus software, intrusion detection software and prevention systems to mitigate the risks of exploits or attacks.

9. DATA RETENTION

All personal information that is no longer needed will be either deidentified or destroyed as required. We may store personal information for longer periods solely for archiving purposes in the public interest, or scientific and historical research purposes or statistical purposes or as required by law.

10. LINKS

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

11. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe. If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

12. COMPLAINTS

If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

13. CONTACT US

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Name: Akshay Sewani

Email: support@offshoreteams.com.au

Our privacy policy was last updated on 09 June 2023.